Privacy Policy

Introduction

Welcome to Conqr.ai! This Platform, its services, and this Privacy Policy are provided by Conqr.ai (represented by Suregro AI Technology Private Limited (Indian entity), or Suregro Technology Limited (UK entity), in case of any other country except India) (hereinafter referred to as "we", "us", "our" or "Company"), we are committed to protecting your privacy and ensuring the security of your Personal Information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including but not limited to our website, mobile applications, products, and customer support channels.

Your privacy is important to us, and we strive to be transparent about our data practices. This policy is designed to help you understand what information we collect, why we collect it, and how you can manage your data. By using our services, you acknowledge that you have read, understood and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

You must be at least 18 years old to access and use our services. By continuing to use our platforms, you confirm that you meet this age requirement.

1. General

1.1 By accessing or using our website, mobile applications or services, you agree to the collection, storage, processing, and transfer of your Personal Information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We regularly review and update our policies, procedures, and systems to ensure compliance with evolving data protection standards and best practices.

1.2 If you have any questions or concerns about our data practices, this Privacy Policy, or your rights regarding your Personal Information, please contact us at hi@conqr.ai or through the details provided on our website.

2. Personal Information We Collect

2.1 By accessing or using our services, you acknowledge and agree to the collection, storage, and use of your Personal Information as described in this Privacy Policy. We collect your information based on your explicit consent when you voluntarily provide it (e.g., by submitting forms or creating an account), to fulfil contractual obligations (e.g., processing transactions), to pursue legitimate business interests (e.g., improving our services or preventing fraud).

2.2 We collect Personal Information directly from you when you interact with our services, as well as automatically through your use of our Platform or applications.

(i) When you use our services, you may provide details such as your full name, email address, physical or billing address, phone number, company name, job title, and payment information (e.g., credit card details). This also includes information you share when contacting our customer support team, participating in surveys, submitting feedback, or uploading content (e.g., documents, images, or chat messages).

(ii) When you visit our website or use our services, we collect technical and usage data such as your IP address, device identifiers (e.g., device model, operating system), browser type, approximate geographic location (derived from your IP address or device settings), and details about your interactions with our platforms (e.g., pages visited, features used, session duration). This data helps us analyse trends, secure our services, and personalize your experience.

(iii) We use cookies, pixels, and similar technologies to recognize your device, remember preferences, and gather analytics about how you navigate our services. For example, cookies may track which pages you visit most frequently or whether you opened a promotional email.

(iv) In some cases, we may receive information about you from trusted partners, such as payment processors (e.g., to confirm transaction completion) or social media platforms (if you link your account to our services).

3. Purpose of Processing Personal Information

We process this Personal Information only for lawful, transparent purposes that are communicated to you. Below, we describe the purposes for which your Personal Information may be processed:

(i) We process your Personal Information to provide, maintain, and improve our services, ensuring they function efficiently and meet your needs. This includes operating and securing user accounts, processing transactions, delivering services and resolving issues.

(ii) To better understand how our services are used, we analyse aggregated and anonymized data such as visitor numbers, geographic distribution, and usage trends. This helps us identify popular features, diagnose performance issues, and allocate resources effectively.

(iii) With your explicit consent where required, we may use your contact information to share updates about new services, promotional offers, newsletters, or events. You retain full control over these communications and may opt out at any time through your account settings or by using the "unsubscribe" link provided in our emails.

(iv) We process Personal Information to comply with legal requirements, including responding to lawful requests from courts, government agencies, or regulatory bodies. This may involve retaining transaction records for tax audits, disclosing information to law enforcement to prevent criminal activity, or enforcing our Terms of Service to protect our rights and users.

(v) Your data is critical to safeguarding our services and users against malicious activities. We monitor interactions for suspicious behaviour, such as repeated failed login attempts or unusual transaction patterns, to detect and mitigate risks like fraud, cyberattacks, or unauthorized access. Security measures may include encryption, multi-factor authentication, or automated alerts for potential breaches.

(vi) For purposes not covered above, such as participation in voluntary surveys, beta testing, or research initiatives, we will always seek your explicit consent before processing your Personal Information. You may withdraw consent at any time by contacting us, and we will cease processing unless another legal basis applies.

(vii) Where permitted by law, we process data to pursue legitimate business interests, such as conducting market research to identify trends, developing innovative products, or protecting the safety and integrity of our services.

4. Consent and Choice

4.1 We respect your right to control how your Personal Information is processed. We will always seek your valid, informed, and explicit consent before collecting or using your data for purposes that require consent under Applicable Data Protection Laws. The method of obtaining consent will depend on the context and sensitivity of the data, and may include:

(i) Checkboxes, toggle switches, or electronic confirmations (e.g., email verification) for sensitive or marketing-related processing.

(ii) When data collection is necessary to fulfil a contractual obligation (e.g., processing payment details to complete a purchase).

(iii) Allowing you to select specific preferences (e.g., opting into newsletters but declining promotional emails).

4.2 You may withdraw your consent at any time by contacting us or adjusting your preferences in your account settings. Withdrawal will not affect the lawfulness of processing that occurred prior to your request.

5. Cookies

5.1 Cookies are small text files that are sent to or accessed from your web browser or your device's memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the lifetime of the cookie (i.e. when it expires) and a randomly generated unique number or another identifier. A cookie will also contain information about your device, such as user settings, browsing history and activities conducted while using the website. By linking the information in these cookies with other client/service recipient information that you provide to us, we may be able to identify the cookie information that relates to you.

5.2 You can reset your web browser to refuse cookies or to indicate when a cookie is being sent, however, certain features of the website may not work if you delete or disable cookies.

5.3 We inform you where relevant of our use of cookies and other device identifiers on arriving at the website. You acknowledge and agree that by continuing to use the website and services without managing your cookie and device choices and preferences, you consent to our cookie and device identifier settings and agree that you understand our cookies policy. Please be aware that restricting certain cookies or other device identifiers may impact your user experience and may prevent you from using part of the website.

6. Data Sharing and Transfer

6.1 We may share your Personal Information with third parties, including but not limited to our affiliates, subsidiaries, service providers, business partners, professional advisors, and other trusted entities, strictly for the purposes outlined in Clause 4 of this Privacy Policy. These third parties assist us in various business operations, such as payment processing, customer support, data analytics, fraud prevention, marketing, and IT services. Wherever we disclose your Personal Information to such third parties, we ensure that appropriate measures are in place to protect your data and restrict further disclosure beyond the intended purpose.

6.2 When engaging with third parties that process Personal Information on our behalf, we may enter into legally binding agreements that require them to uphold data protection and confidentiality standards comparable to our own. These agreements include obligations related to data security, lawful processing, access controls, and limitations on the use of data beyond the specified purpose. Additionally, if another entity is involved in processing your transactions or providing services jointly with us, we may share your Personal Information with them as necessary to fulfil your request.

6.3 Your Personal Information may be transferred, stored, and processed in countries outside your country of residence, where data protection laws may differ from those applicable in your jurisdiction. In such cases, we take necessary precautions to ensure that your Personal Information remains protected. By using our services or providing your Personal Information, you acknowledge and consent to such transfers, subject to the implementation of appropriate safeguards.

7. Data Retention and Disposal

7.1 We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business operations, and complying with legal, regulatory, and contractual obligations. The retention period may vary depending on factors such as the nature of the data, applicable laws, dispute resolution needs, fraud prevention, and operational requirements.

7.2 Once the retention period expires, or when the data is no longer required, we take appropriate measures to securely delete, anonymize, or destroy it using industry-standard methods. This may include secure deletion from databases, irreversible anonymization for analytics, or physical destruction of records. We ensure that all data disposal processes comply with industry best practices to prevent unauthorized access, misuse, or accidental disclosure.

8. Security Measures

8.1 We implement strict physical, electronic, and administrative safeguards to protect your Personal Information from unauthorized access, misuse, alteration, disclosure, or destruction. These measures are designed to ensure the confidentiality, integrity, and availability of your Personal Information.

8.2 Our security framework includes encryption protocols, multi-layered access controls, network firewalls, intrusion detection systems, and other industry-standard security measures to safeguard Personal Information against potential threats. We adhere to globally recognized practices to collect, store, and protect Personal Information from unauthorized processing.

8.3 While all reasonable precautions to maintain the confidentiality and security of your Personal Information, no system or method of electronic storage and transmission over the internet is entirely secure. As a result, we cannot guarantee absolute security, and by using our services, you acknowledge and accept the inherent risks associated with data transmission and storage.

8.4 We are not responsible for any illicit, illegal, immoral, or malicious content exchanged between users. If we become aware of such activities, we reserve the right to take appropriate action, including blocking or reporting such users to the relevant authorities.

8.5 The website Administrator and managers are not liable for any information or content disseminated through live streaming or broadcasting by third parties on the platform. If a user identifies any content that is illegal, immoral, illicit, or factually incorrect, they may report it to the website administrator, who will review and take necessary action as deemed appropriate.

9. Business Transfer: Transfer of Customer Information

9.1 As our business continues to grow and evolve, there may be circumstances where we undergo a merger, acquisition, restructuring, or sale of assets. In such events, customer information, including your Personal Information, may be transferred as part of the business transaction. We remain committed to ensuring that any such transfer is conducted in a manner that upholds the integrity, security, and confidentiality of your Personal Information in line with the principles outlined in this Privacy Policy.

9.2 By using our services, you acknowledge and consent to the potential disclosure and transfer of your Personal Information to third parties involved in such transactions. We take all necessary measures to ensure that your Personal Information remains protected and handled securely throughout any business transfer process.

10. Grievance Redressal Mechanism

10.1 If you have any queries, concerns, or complaints regarding our data processing practices or the handling of your Personal Information, you may contact us at hi@conqr.ai or through the contact details provided on our website. We encourage you to reach out to us with any privacy-related concerns so that we can address them effectively.

10.2 We are committed to resolving grievances in a fair and timely manner. Upon receiving your complaint, we will acknowledge it and take appropriate steps to investigate and respond within a reasonable timeframe. Our goal is to ensure that all concerns related to data privacy and security are handled diligently and in accordance with best industry practices.

11. Updates and Notifications

11.1 We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our data processing practices, evolving business needs, legal obligations, or industry best practices. Any revisions will be made to ensure transparency and continued alignment with our commitment to data protection.

11.2 In the event of any material to this Privacy Policy, we may notify you through appropriate channels, such as by posting a prominent notice on our website, sending an email notification, or using other available communication methods. We encourage you to review such notifications to stay informed about how we protect your Personal Information.

11.3 We recommend that you periodically review this Privacy Policy to stay updated on any modifications. Your continued use of our services after any changes have been made constitutes your acceptance of the revised Privacy Policy.

12. Conditions of Use

12.1 Your access to and use of our services are subject to the terms and conditions outlined in this Privacy Policy and the broader terms of use available on our website. By using our website or services, you acknowledge that you have read, understood, and agreed to these conditions. Any disputes arising in connection with this Privacy Policy or your use of our services shall be handled in accordance with the dispute resolution mechanisms and legal provisions outlined in our terms of use.

12.2 If you have any concerns regarding your privacy or the handling of your Personal Information while using our services, we encourage you to contact us with a detailed description of the issue. We will make every reasonable effort to investigate and address your concerns promptly.

BY USING THE WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY. COMPANY RESERVES THE RIGHT, IN SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.

Thank you for trusting Conqr.ai. We value your privacy and remain committed to protecting your Personal Information.